Stevens & Olivier

Return Policy

Returns must be submitted within 45 days of purchase

We want you to be super excited and happy about every item you purchase from us, so if you don’t love your item, you’re welcome to send it back!  

We do have some things to consider when returning an item!


– Returns must be submitted within 45 days of purchase.

– If possible try to package your return in its original packaging.

– The original shipping cost will be deducted from your return. 

– All products must be unused and in original condition. If an item is returned and appears to be used, soiled and or damaged your return will be canceled and the item returned to you.

– Used items cannot be returned due to sanitary issues.

– Sale items and items purchased with a promotional code are returnable at the promotional price only. (unless marked FINAL SALE). 

– Any item marked FINAL SALE is a final sale and not eligible for a return or exchange.


– We reserve the right to deny a return if we suspect fraud, tampering, product use, malicious intent or anything we deem inappropriate. 


 

Domestic Returns (USA) : Go to our contact us hub and choose returns from the drop down. Include your order #, name and item. We will then provide you with a return label to use for your return. Attach the label to your package and provide to the carrier.  

Once received, we’ll confirm the receipt of the package, give it a once over and process the return upon confirming the product isn’t damaged.

 

Note: shipping is non-refundable and is removed from the refund total.

 

International Returns: Unfortunately, we don’t do international returns. We do not provide prepaid return labels for international exchanges at this time. You will need to ship your order back to us with a trackable label that you are responsible for. When you ship your return, go to our contact us hub and choose returns from the drop down. Include your order # name and item, we will then provide you with the return address.

 

Note: shipping is non-refundable and is removed from the refund total.

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