Stevens & Olivier


What are your shipping options and costs?

We offer a flat rate shipping and a free shipping option.

    • Flat rate shipping in every country we sell.
    • The flat rate is calculated by where you live and amount you purchase. 
    • Free shipping in the USA and Canada once a threshold has been met. 

What do you consider Domestic and International shipping?

All USA based orders fall under our domestic shipping parameters. Don’t worry, though – we happily ship to many regions far and wide across the globe using our International shipping parameters!

Do you ship internationally, and what are the associated costs?

Yes, we ship internationally! We’re happy that your search far and wide has brought you to us. If your country is in one of these regions, we will happily ship to you.

  • We ship to the following regions:
    • North America
    • South America
    • Europe
    • Caribbean

The fees associate are calculated on a flat-rate + quantity basis. You will see your complete shipping charge during the check-out process.

Depending on your country you may see a customs/duty charge.

Do you offer free shipping, and if so, what are the conditions?

Yes, we offer free shipping in the USA and Canada for orders over $125USD

When you ship internationally are the customs duties included?

Unfortunately, we do not cover customs duties as it is outside of our processing capabilities at this point.

Can I track my order once it has been shipped?

Yes, most definitely. We know how excited you are to receive our products. Once your order has shipped, a tracking # will be sent to your email address you included during the check-out process.

How long does it take to process my order?

Once your order is received it usually processes in 24-48hrs, but it can take up to 96hrs to process to prepare for shipping during high peak shipping times.

Can I make a change to my order?

We are not able to accommodate changes to orders (adding or removing items) once your oder has been placed. Our team moves too fast to catch these in time. Please make sure to confirm your cart before submitting your order.

Can you combine separate orders into a single shipment?

We cannot accommodate this request because our fulfillment is too fast to catch these in time.

My package was marked delivered but I can't find it.

First, check the address on the order and confirm that you entered the correct address. Once your item ships, it is in the hands of the shipping service. We often find that carriers mark packages as delivered even if they haven’t delivered them. Those packages tend to arrive within a few days.

If it doesn’t arrive it may have been delivered to a neighbor, or unfortunately stolen. Please get in touch with the carrier or speak to your mail person. 

You can also contact us and we’ll contact the carrier and we’ll share what information we’ve received from them.


We cannot issue replacements or returns for items marked as “delivered.”

My package is lost/missing in transit and don't know what to do.

Contact the carrier as they’ll have the most up to date information on your package. You can always contact us and we’ll try to help by calling our friends at the carriers.

Domestic Orders – You will need to wait until you are 24 hrs passed the last scan date to submit a claim. Sometimes carriers scan packages and deliver them later on. This occurs during the key holiday seasons. 

International Orders – You will need to wait 3 days after the last scan. 

All claims must be made within 15 days of the packages last scan, so do not wait.  We’ll call our friends at the carriers to track your package to help find its location. No guarantees we’ll find it, but we’ll work hard to find it. 

We cannot issue replacements or returns for items marked as “delivered.”

My item arrived damaged from shipping.

We hope the carrier transports our products with care, because we agonized over their creation but we know that with a truck full of packages, those horrible potholes on the street, things do get bounced around.  
If you do get a damaged product due to shipping, we ask that you take a picture of the damaged packaging, and the damaged product. Submit those pictures, along with the other information in our contact us hub and we’ll begin the process of getting you a replacement product.

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